RETURNS & REFUNDS POLICY
OUR QUALITY PROMISE
“We craft every product with care. If there’s an issue, we’ll fix it — guaranteed.”
DEFECTIVE/DAMAGED ITEMS
We cover:
- Manufacturing defects (e.g., material flaws)
- Shipping-related damages (Report within 48 hours of delivery)
- Incorrect item received
HOW WE MAKE IT RIGHT
- Contact us:
– Email: [email protected] (“Help us serve you faster!”)
– Attach:
• Clear photos/video of the issue
• Order number & purchase receipt - Stress-free resolution:
– We email a prepaid return label (if applicable)
– “No need to worry about return shipping costs — it’s on us!”
NON-RETURNABLE ITEMS
“To honor the uniqueness of custom orders:”
- Personalized/custom-made products (“Crafted exclusively for you!”)
REFUND PROCESS
- Approved refunds issued within 3 business days
- “Thank you for your patience! International refunds may take 5-10 days to process.”
DELAYED REFUND?
“Let’s solve this together:”
- Check with your bank/payment provider
- Contact us at [email protected]
– “We’ll track it down ASAP!”
RETURN ADDRESS (Pre-approved returns only)
Mr. Yang
Unit 2-51, Jiayuan Building Materials Market
Hanzhong City, Shaanxi Province
China 723000
Phone: +86 181 9161 9161
“Need help with the return? Email us first for guidance!”
